Last updated: 2026-10-18
Agreement and operator
These Terms of Use ("Terms") govern Estelle, operated by Amitay (individual, based in the Netherlands), trading as Estelle and thebits.club ("we", "us", or "our"). Contact: [email protected].
The service includes hiestelle.com, the Estelle iOS and Android apps, public directories, emailed scouting results, account tools, and free or paid features (the "Service"). Please read these Terms before requesting results, creating an account, or purchasing a plan. They apply when you accept them in the relevant signup or purchase flow. Our Privacy Policy describes personal-data processing; accepting these Terms does not provide blanket consent to optional marketing or tracking.
These Terms apply to hobby and professional performers. You are a consumer when using the Service outside your trade, business, craft, or profession under applicable law; otherwise, you are a business user. Your legal status depends on the circumstances, not simply whether you have a paid plan. Mandatory consumer protections prevail over any conflicting provision.
Eligibility and account security
You must be at least 18 years old and legally able to enter this agreement. If acting for another person or organization, you must have authority and the necessary rights to use their information. Provide accurate details, keep them current, and use only accounts and payment methods you are authorized to use.
Keep credentials and private results links secure and tell us promptly about suspected misuse. You are responsible for activity you authorize; this does not make you automatically liable for all unauthorized activity. Apple or Google sign-in is also subject to the provider's applicable terms. Do not create duplicate accounts to bypass service limits.
What Estelle provides
Estelle researches opportunities for live performers and organizes source information such as dates, venues, eligibility, participation routes, and contacts. Features include viewing and saving opportunities, adding your own private events, reminders, calendar exports, and paid automatic scouting, where offered. Features and limits are described in the product and the plan shown before purchase.
Estelle is a research and organization service, not an employer, talent agency, event organizer, or representative authorized to commit you to a performance. Scouting does not automatically apply to or contact venues for you. Saving an event, marking interest, setting a reminder, or adding it to a calendar does not reserve a place or confirm a booking.
Venues and organizers do not pay Estelle to be listed or promoted, and Estelle does not process bookings or payments between users and organizers. Any participation, venue fee, ticket, travel arrangement, or performance agreement is between you and the relevant third party.
Research, AI, and checking details
Estelle uses AI and public sources to find, check, summarize, and rank opportunities. AI and sources can contain errors, omissions, outdated information, or ambiguous instructions. A "verified" or similar label describes checks against available evidence; it is not a guarantee of correctness, availability, suitability, or safety.
Before applying, paying, travelling, or performing, confirm the date, local time and timezone, address, deadline, participation route, costs, eligibility, accessibility, and current availability with the organizer. Listings, recurrence, estimated travel times, contact details, and signup instructions can change. Check suspicious requests independently and do not pay or disclose sensitive information merely because an opportunity appears in Estelle.
We do not guarantee a minimum number of results, continuous coverage of every source, delivery of every reminder at a particular time, acceptance, a booking, income, or any other performance outcome. Paid access purchases the described software features, not a promised gig. These limitations do not remove our obligation to supply a paid service that meets the contract or your statutory remedies.
Notifications, calendars, and third-party services
Requested results and essential account messages may be sent by email. Optional emails and push alerts depend on preferences, permissions, and available features. Delivery may be affected by email filters, device settings, connection problems, or provider failures. Keep your own record of important deadlines; reminders do not extend an organizer's deadline.
Calendar exports contain the details available at export and may not reflect later changes. External websites, forms, maps, calendars, sign-in services, and stores have their own terms. A link, listing, or source citation does not imply affiliation, endorsement, or screening of an organizer. You decide which third parties to engage and remain responsible for your applications, communications, performance rights, and agreements.
Acceptable use
You must not:
- Use the Service unlawfully, submit misleading or infringing material, impersonate others, send spam, harass people, or misuse organizer contact details.
- Access another person's account or private data, distribute malware, interfere with the Service, or bypass security, eligibility, usage limits, or payment controls.
- Use unauthorized automated access that overloads the Service, harvest personal information for unrelated purposes, or redistribute non-public results or software as a competing service.
- Upload information you have no right to provide, including confidential third-party material or unnecessary sensitive personal data.
These restrictions do not remove rights that applicable law requires us to permit. Tell us if you believe a listing or other material is inaccurate, infringes rights, or exposes personal information inappropriately.
Your content and intellectual property
You retain your rights in profile information, private events, notes, links, and other content you submit. You grant us a non-exclusive, royalty-free license to store, process, reproduce, and display that content only as needed to provide, secure, support, and maintain the Service. This does not authorize public promotion of your private content. Limited retention for legal obligations or claims is described in the Privacy Policy.
Estelle's software, branding, and original materials belong to us or our licensors. You receive a limited, non-exclusive, non-transferable right to use the Service for your own permitted activities during your authorized access. Third-party event descriptions, source material, and marks remain subject to their owners' rights. Do not copy or redistribute protected materials beyond your permission or applicable legal rights. We may use feedback to improve Estelle without an obligation to compensate you; we do not acquire ownership of your unrelated work.
Plans, purchases, and billing providers
Estelle offers free features and optional paid subscriptions. The purchase screen identifies the plan, currency, price, applicable taxes, billing period, any trial, and renewal terms. Do not rely on a past screenshot or a price shown for a different country or channel.
- Web purchases: Paddle is the authorized reseller and merchant of record for the web checkout. Its Buyer Terms govern the purchase transaction. RevenueCat connects purchase information with your Estelle subscription access. These Terms govern your use of Estelle; using a reseller does not remove our service obligations.
- iOS purchases: Apple handles App Store billing under the terms presented by Apple. Manage purchases and subscription renewal through your Apple account. RevenueCat helps verify your Estelle entitlement.
- Android purchases: Google Play handles billing under the terms presented by Google. Manage purchases and subscription renewal in the Google Play app under Payments & subscriptions. RevenueCat helps verify your Estelle entitlement.
Keep billing information current with the relevant provider. Paid access depends on a valid entitlement; failed payments, an expired subscription, or a refunded purchase may end paid features. If purchase confirmation is delayed, check the existing transaction and contact support before buying again. Subscribing through another channel can create a separate subscription; restoring or signing in does not necessarily cancel another purchase.
Trials, renewal, and cancellation
A trial is available only when offered to you at checkout and subject to the disclosed eligibility and duration. Unless cancelled by the applicable deadline, a trial converts to the paid subscription shown. Subscriptions renew automatically for the disclosed billing period until cancelled. Price changes require the notice and any consent required by applicable law or the purchase provider.
You can stop future renewal through the provider you originally purchased from. For web purchases, use the management link shown in your subscription page or purchase confirmation, or contact Paddle support. For iOS purchases, use Apple account subscription settings. For Android purchases, use Google Play subscription settings. Follow the provider's displayed renewal deadline, especially for trials; cancelling after a renewal has occurred does not itself reverse that charge.
Ordinary cancellation generally leaves access until the end of the current paid period, subject to the provider's trial rules and mandatory law. Where Dutch consumer law gives a shorter cancellation period after automatic renewal, including a maximum one-month notice period where applicable, that right prevails over the displayed billing period.
Deleting the app, stopping use, or deleting your Estelle account does not automatically cancel a Paddle, Apple, or Google Play subscription. Cancel renewal separately. Cancellation of renewal is different from statutory withdrawal and a request for a refund.
Refunds, withdrawal, and consumer remedies
If something is wrong, contact our support form or [email protected] so we can investigate. You do not have to obtain our approval or try support first to exercise a statutory right. We may offer a goodwill refund based on the circumstances; goodwill refunds outside legal or provider requirements are discretionary.
For purchases through Paddle, submit purchase refund or withdrawal requests to Paddle support. For App Store purchases, use Apple's refund process. For Google Play purchases, use Google Play's refund process. We can help investigate service issues and direct your request. A provider process does not exclude any mandatory claim you may have against us.
EU/EEA consumer withdrawal: where the statutory distance-contract right applies to your service purchase, you normally have 14 days from concluding the contract to withdraw without giving a reason. A trial does not replace this right. Send an unequivocal withdrawal statement before the deadline to the purchase provider; you may also contact us for help directing it. You can use the model notice below, but it is not mandatory. Keep evidence of sending your request.
Starting access to an ongoing digital service does not, by itself, waive the withdrawal right. Payment for service supplied during the withdrawal period can be required only where the necessary prior information and express request to start early were provided, and only to the extent the law permits. Loss of withdrawal rights on full performance of a paid service requires the legally required prior express consent and acknowledgment. Separate exceptions for digital content require their own statutory conditions; accepting these Terms alone is not a withdrawal waiver. Failure to give required withdrawal information can extend the statutory period.
Where withdrawal requires reimbursement, the responsible seller must refund within the applicable statutory period, normally 14 days after being informed, using the original payment method unless you agree otherwise without additional fees. This is separate from ordinary cancellation at the end of a billing period.
Model withdrawal notice: send to the purchase provider identified in your confirmation. For help, contact Amitay at [email protected]. State: "I withdraw from my contract for the following service: [Estelle plan]. Contract/order date: [date]. Order reference: [reference]. Consumer name: [name]. Consumer address: [address]. Date of notice: [date]." Add a signature only if sending on paper.
If a digital service is not supplied or does not conform to the contract, mandatory law may entitle you to supply or correction, a proportionate price reduction, or termination and reimbursement. Applicable update and security obligations remain. These Terms do not remove those rights or any stronger rights under the law that applies to you.
Service changes, suspension, and termination
We may make changes for valid reasons such as security, legal requirements, fixing defects, maintaining compatibility, or improving the Service. We will provide legally required information and notice. A change materially reducing a consumer's paid service is subject to mandatory rights, including any required right to terminate without charge. We will not rely on a general right to change features to avoid supplying what you purchased.
We may restrict or suspend access where reasonably necessary to address material or repeated breaches, fraud, security threats, legal requirements, or harm to others. Where appropriate, we will explain the reason and allow a reasonable opportunity to resolve the issue. Immediate action may be needed if advance notice would create risk or is prohibited by law. You may contact us to challenge a restriction. Good-faith complaints or lawful refund requests are not themselves misuse.
You may stop using the Service or delete your account in Settings. If we discontinue a paid service or terminate it without a breach attributable to you, we will address unused prepaid access and any other remedies as required by law. Termination does not erase accrued legal rights. Obligations intended to continue, such as protection of intellectual property and applicable limits on past claims, survive to the extent lawful.
Inactive accounts may be removed under the cleanup criteria in our Privacy Policy; profiles with an active paid entitlement are excluded from automatic inactivity cleanup. Keep your own copy of private events, notes, and deadlines you need to retain independently of your Estelle account.
Responsibility and limitations of liability
For all users: nothing in these Terms excludes fraud, intentional misconduct, gross negligence, death or personal injury where liability cannot lawfully be limited, or any other liability or remedy that mandatory law protects, including applicable data-protection and consumer rights. The service limitations above explain what Estelle provides; they do not excuse a failure to meet mandatory duties.
For consumers: your statutory rights remain fully available. The business-user cap, warranty exclusions, and indemnity below do not apply to you. We are responsible where required by applicable law. To the extent the law permits, we are not responsible for losses that were not reasonably foreseeable, or losses caused by your breach rather than our conduct. Third parties remain responsible for their own events and agreements, without excluding any legally established responsibility of Estelle.
For business users only: to the extent permitted by law, the Service is supplied "as is" and "as available", without implied warranties of fitness for a particular purpose, merchantability, or non-infringement. We exclude indirect and consequential losses, including lost profit, revenue, business opportunities, and goodwill. Our aggregate liability arising from or connected with the Service, whether in contract, tort, or otherwise, is limited to the greater of €100 and the Estelle subscription fees you paid during the 12 months before the event giving rise to the claim, including fees paid through Paddle, Apple, Google Play, or another authorized billing provider. Related events count together. The mandatory exceptions stated above always apply.
Events beyond reasonable control may interrupt service. We will take reasonable steps to limit their effects; this does not remove a consumer's statutory rights or create an automatic right to keep payment for an undelivered service.
Business-user indemnity
This paragraph applies only to business users. To the extent permitted by law, you must reimburse us for reasonable, documented third-party claim costs and damages caused by your unlawful misuse, infringement of third-party rights, or materially false information supplied by you. This applies only to the extent attributable to your conduct, not to our own fault. We will give prompt notice where reasonably possible, allow your reasonable participation in the defense, and not agree to a settlement imposing obligations on you without your consent, which must not be unreasonably withheld.
App store licensing
Your license to the iOS app is also subject to the applicable Apple standard end-user license agreement, unless a valid custom license is provided through the App Store. If you install the Android app from Google Play, the Google Play Terms of Service also apply to that download and purchase. These service Terms do not purport to replace those app licenses or the stores' purchase terms. Estelle remains responsible for its own service, support, and applicable legal duties.
Changes to these Terms
Revised Terms will be published here with their revision date. Material contractual changes require appropriate advance notice and any agreement required by law; mere publication does not retroactively change a purchase. If a proposed change affects an ongoing paid service, applicable cancellation and reimbursement rights remain. Continued use counts as acceptance only where legally sufficient after appropriate notice. The Privacy Policy's consent requirements remain separate.
Governing law, complaints, and other provisions
These Terms are governed by the laws of the Netherlands. This does not deprive consumers of mandatory protections under the law of their habitual residence where applicable. Business-user disputes go to the competent courts in the Netherlands. Consumers may use any court or complaint route available under mandatory law; contacting us first is encouraged but not required.
If one provision is unenforceable, the remaining provisions continue where legally possible, without rewriting the invalid provision to remove mandatory rights. Failure to enforce a provision once does not waive later lawful enforcement. You may not transfer your account or contractual rights without permission, except where law permits. Any transfer of our service obligations must preserve your mandatory rights and required notice.
Questions or complaints? Contact [email protected].